My conversation with Dave goes above and beyond what I’d call “support”. Not only that, I hadn’t even registered SuperDuper! yet—I planned to if it worked for me, but I was in the middle of proving that out, and I didn’t mention that to Dave at all. This kind of support is why I’m happy to “pay for software”. I put that in quotes because in my mind, I’m not really paying for the software, I’m making sure that Dave has time to continue to be amazingly responsive to questions like mine…

(via Ted Leung on the air, Thanks, Ted!)